Frequently Asked Questions
Everything you need to know about your Blue Bungalow experience.
How long does shipping take within Australia?
We offer same-day dispatch for orders placed before 2pm AEST. Standard shipping typically takes 3-7 business days, while Express shipping usually arrives within 1-2 business days to most metropolitan areas.
What is your return policy?
We want you to love your purchase! We offer 30-day returns for a store credit or exchange on all full-priced items. Please ensure garments are unworn, unwashed, and have all original tags attached.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location. Please note that customers are responsible for any local customs duties or taxes.
How do I know which size to choose?
Each product page includes a specific 'Size Guide' button with detailed measurements. Since we stock a variety of brands, we also provide fit notes (e.g., 'relaxed fit' or 'true to size') to help you find the perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and popular 'Buy Now, Pay Later' services including Afterpay and ZipPay.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes if the order has not yet been packed. Please contact our customer service team immediately via phone or live chat for any urgent modifications.